Refund and cancellation policy

1. In short

• You pay once, for one event. There is no subscription and we never charge you automatically.
• You have 14 days to withdraw from an order, unless you expressly asked to get the service straight away and confirmed that you lose this right by doing so (see section 3).
• To get a refund, email hello@pretty-invites.com. We refund within 14 days at the latest, to the card you paid with.

2. What you buy

Pretty Invites sells digital services for a single event (for example a wedding or a christening), paid once. After payment, the included features are unlocked in your account for that event. There is no subscription: we won't charge you again in the following months and there is nothing to cancel to stop paying.

Prices are in Romanian lei (RON). We are not registered for VAT in Romania, so no VAT is charged. The final price, including any active discount (such as the launch discount), is the one shown on the payment page before you confirm.

3. Your 14-day right of withdrawal

As a consumer, you generally have the right to withdraw from a contract made online within 14 days of making it (the day you pay), without giving a reason. This comes from Romanian Government Emergency Ordinance (OUG) no. 34/2014, which implements Directive 2011/83/EU.

For digital content and services the law makes an exception: you lose the right of withdrawal once supply has started, or the service has been fully performed, after you expressly agreed that we start before the 14 days are over and confirmed you know you lose the right of withdrawal by doing so (art. 16(a) and (m) of OUG 34/2014; art. 16(a) and (m) of Directive 2011/83/EU).

That is why, before sending you to payment, we ask for this agreement with a box you tick yourself (it is never pre-ticked), reading: “I want the service to start immediately after payment. I understand that once the paid features are unlocked, I lose my 14-day right of withdrawal.” Payment can't start without it. We keep the agreement with the payment (date and time, and the version of this policy) and confirm it to you by email right after payment, together with what you bought and the amount paid.

In practice:

• If you gave that agreement at checkout and the paid features were unlocked, you can no longer ask for a refund by withdrawing. The cases in section 4 still apply.
• If you did not give that agreement (for example, for orders paid before this box existed), you can withdraw within 14 days of paying and get the full amount back, even if you have already started using the service.

To withdraw, send us a clear statement before the 14 days run out, for example an email to hello@pretty-invites.com. You may use the model withdrawal form annexed to OUG 34/2014, but you don't have to.

4. Other cases where we refund you

Whatever the right of withdrawal, we refund you if:

• you were charged twice or by mistake for the same event;
• a paid feature doesn't work because of us and we can't fix it within a reasonable time. We then refund in full or in proportion to the part of the service you couldn't use.

You also have your legal rights when digital content or a digital service doesn't match what we described (OUG 141/2021, implementing Directive (EU) 2019/770): to have it brought into conformity, to a price reduction, or to end the contract.

We don't refund just because an event was postponed or cancelled, once the right of withdrawal has been lost or the 14 days have passed. The invitation stays in your account and you can update the date and details.

5. How to ask for a refund

Email hello@pretty-invites.com, ideally from the address on your account, and tell us:

• your account email address;
• the event and the payment date (or the Stripe receipt number);
• what you want to cancel: the whole order or just an add-on;
• the reason, if you'd like to share it (not needed for a 14-day withdrawal).

We confirm we've received your request, usually within 2 working days.

6. How long it takes

If the withdrawal is valid or the request is approved, we refund you within 14 days of receiving the request, using the same payment method (the card you used), at no cost to you. We start the refund straight away; your card issuer may take another 5–10 working days to show it on your statement. After a full refund, the paid features for that event are switched off.

7. Payments through Stripe

Payments are processed by Stripe, our payment provider. We never see or store your full card details. Refunds also go through Stripe, back to the card you paid with.

8. If we can't agree

Please write to us first; we can sort out most things directly. If you're not happy with our answer, you can contact the Romanian National Authority for Consumer Protection (ANPC) at anpc.ro, or use alternative dispute resolution (SAL): anpc.ro/ce-este-sal. The European Commission's Online Dispute Resolution (ODR) platform closed on 20 July 2025; if you live elsewhere in the EU, the European Consumer Centre in your country can help.

9. Who we are

The Pretty Invites service is provided by:

• Company name: PRETTY INVITES S.R.L.
• Registered office: Str. Grigore Ionescu nr. 90, bl. T8A, sc. A, ground floor, ap. 2, Sector 2, Bucharest, Romania
• Tax ID (CUI): 54463462
• Trade Register no.: J2026023943005
• EUID: ROONRC.J2026023943005
• Share capital: 500 RON
• VAT: Not registered for VAT in Romania (no VAT is charged)
• E-mail: hello@pretty-invites.com

10. Changes

We may update this policy. An order is covered by the version in force on the day you paid. See also our Terms and conditions.